This Standard Purchase Policy (“Purchase Policy”), which is incorporated in our Terms of Use (“Terms”), applies to all standard ticket purchases, purchases of associated products and services, and gift card purchases on our websites and applications and to your use of our tickets, products, and services.

A “standard ticket” (sometimes referred to as a “primary ticket”) is a ticket that’s being sold for the first time on behalf of the Event Organizer and where Wefetes is the primary ticketing service provider. In our purchase flow and on our seat maps, tickets are marked as either standard or resale. For resale ticket (sometimes referred to as “secondary ticket”) purchases.

When you purchase standard tickets and associated products and services through our Marketplace, you agree to be bound by the Terms (which incorporate this Purchase and refunf Policy), as they are updated from time to time. You also agree to comply with any terms and conditions set by the people who put on the events—such as artists, venues, teams, fan clubs, promoters, record labels, leagues, and sponsors (the “Event Organizer”). In addition, if you choose to purchase an extra service or product (e.g., Carnival package or parking) from a third party, you agree to any additional third-party terms presented in the checkout flow. If you don’t agree, don’t purchase tickets or associated products or services through or use the Marketplace.

This Purchase and refund Policy, together with our Terms, is a legally binding agreement between you, the user (“you” or “your”), and us. We use the terms “us,” “we,” and “our” to collectively refer to Total Solutions Ltd (“wefetes”) and all of Total Solutions Ltd parents, subsidiaries, and affiliates.

If you are making a purchase on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the terms of this Purchase Policy (and that references to “you” and “your” also refer and apply to that company or other legal entity).

“Marketplace” refers to our websites and mobile applications—including (without limitation) wefetes.com and all Pay per view white label websites—and to our tickets, pay per view events, products, and services.

We are a ticketing and Pay Per View streaming service provider; we generally sell tickets and Pay Per View events for other people. Some of those tickets are standard tickets, sold for the first time on behalf of Event Organizers and where Wefetes is the primary ticketing service provider. And some are resale tickets, sold through us by resellers, which can be fans or professionals (also known as brokers).

When you purchase a ticket for an event taking place in the United States, Total Solutions Ltd will be handling the transaction and collecting payment for the Event Organizer. 

When you purchase a ticket for an event taking place in Canada, Total Solutions Ltd will be handling the transaction and collecting payment for the Event Organizer.

When you purchase a ticket for an event taking place outside North America, Total Solutions Ltd will be handling the transaction and collecting payment for the Event Organizer.

We sell tickets online through our Marketplace. In some cases, tickets are also sold through the venue box office. 

We don’t control ticket inventory or availability. Tickets made available to us for popular events may sell out quickly. Additional tickets for those events, including sold-out events, and additional tour dates and locations, may be released after the initial on-sale at the discretion of Event Organizers. 

The availability of resale tickets does not mean that primary tickets aren’t also available to purchase for an event, or that an event is sold out, or that tickets to an event are not available to purchase from other sources (e.g., the Event Organizer, the event venue box office, or other primary ticketing service providers).

The total price you pay is made up of the base ticket price—or “face value”—plus any applicable fees and taxes, which are subject to change. Event Organizers typically set the face value of their tickets. Fees may include, for example, a service fee, per order processing fee, facility fee, and shipping or delivery fee. Please note that, in some instances, you may be able to purchase tickets directly from the venue box office without paying a service fee. Taxes include applicable state and local taxes, as required by law. We may display the tax separately or include it in the total service fee amount.

Taxes and fees are subject to change. Also, some fees may not reflect the actual cost to deliver or process your order and may include a profit to us or the Event Organizers. 

Ticket prices may increase or decrease at any time at the discretion of the Event Organizer. We don’t guarantee that you’ll be able to purchase tickets at the prices shown until your order is processed and confirmed. We don’t provide price adjustments, price matching, refunds, or credits based on fluctuations in ticket prices. 

Prices are displayed in the currency that will be charged upon purchase. We accept no responsibility or liability for surcharges related to your payment method or for currency exchange rate fluctuations, which are entirely at your risk.

For some events, you will only be able to purchase a certain maximum number of tickets (“ticket limit”). Details of the ticket limit are posted on the event page and can typically be found by clicking the “More Info” button at the top of the page. The ticket limit may apply per person, per payment method, per household, and/or per business entity. Ticket limits combat unfair ticket buying practices.

For some events, your ability to resell or transfer tickets may be restricted by the Event Organizers or by local laws. For example, you may be unable to resell or transfer your tickets, restricted with respect to how or where you can resell your tickets (e.g., if an Event Organizer uses Face Value Exchange), subject to a resale price cap, or subject to local licensing rules. There will be no additional fees charged to Face Value Exchange sellers.

Using multiple accounts, payment methods, email addresses, home addresses, or false information, or engaging in any behavior to circumvent the ticket limit or transfer restrictions, is prohibited. If you exceed, or try to exceed, the posted ticket limit or transfer restrictions for an event: (1) we may cancel any of your orders and tickets without notice and, on cancellation, we may refund the face value purchase price, but will not refund any associated fees; and (2) we may terminate your account and your access to the Marketplace and ban you from buying tickets in the future.

Tickets may be sold subject to certain restrictions on entry or use, such as a minimum age for entry or a certain view (e.g., restricted, obstructed, or side view). Restrictions will be stated before or at the time of booking. It is your responsibility to ensure that you read all notifications and other important information provided to you as part of the purchase process. We will not be responsible if you or any guests under your booking are refused admission because of a failure to meet, or prove that you/they meet, any restrictions (e.g., a minimum age requirement).

To make a purchase, you must create an account and comply with our Terms. You agree to pay all charges incurred by you or any users of your account at the price(s) in effect when such charges are incurred, including any applicable taxes. 

When searching for and buying tickets on our Marketplace, only use one browser window; multiple windows may result in errors during purchase.

We accept various payment methods to purchase tickets, including major credit cards and, for some events.

When making a purchase, make sure the information you provide is accurate and valid. Don’t place (or try to place) an order with any information that is false, misleading, incorrect, or incomplete, that cannot be verified as belonging to you, or that you don’t have the right to use. If you do, your order can be canceled at any time. And, if your order is canceled for any of these reasons, we may sell your tickets to another customer without further notice. We accept no responsibility or liability for such cancellations.

Purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. They are processed only after the billing address associated with your credit card and other billing information have been verified. Your order may be canceled without notice if it has not passed our verification process, if payment is not received in full, or if we reasonably suspect fraud. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any orders you have placed, even if we have already sent an Order Confirmation. 

Once you’ve successfully placed an order, you should be directed to a confirmation page and/or will receive a confirmation email (each an “Order Confirmation”). Upon receipt, please check your Order Confirmation to confirm its accuracy. If you don’t receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to check your account and confirm whether your order has been successfully placed, as (for example) Order Confirmations may have been delivered to your spam folder depending on your email settings, or there may be processing or other errors or issues that prevent confirmation. You may not cancel an order based on claimed or actual non-receipt of an Order Confirmation. Only you may be aware of any problems that may occur during the purchase process. You cannot cancel an order because of problems with the receipt of Order Confirmations, and we are not responsible for any losses if you don’t receive an Order Confirmation but assume that an order was (or was not) placed.

Once you receive an Order Confirmation, your ticket purchase is final, and no changes may be made by you. If you have any questions, please Contact Us. 

If we need to contact you, we will use your Wefetes account contact details (or the contact details you provided at the time of purchase, if you did not purchase online). It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of tickets and/or associated products or services. Please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.

Delivery options differ based on the event. Please carefully review the delivery options offered during the purchase process. You must comply with ticket tender rules as indicated in your Order Confirmation—for example, whether you need to display your ticket digitally or print it at home.

You are responsible for confirming receipt of the tickets prior to the event and timely notifying us regarding any issues. 

You are responsible for providing a safe and secure delivery address and ensuring that you are available to take delivery of your tickets (whether by mail or electronic delivery). We are not liable, and you will not be entitled to any refund, if delivery is refused, returned, missed, unclaimed, or fails as a result of your failure to (1) provide correct and complete delivery information, (2) ensure you are available to receive delivery of tickets, and/or (3) access your tickets in the wefetes app or add them to your mobile wallet. For security purposes, we can only ship (digitally) tickets to the billing address associated with the method of payment used for your purchase.

If You have a valid Whats app number attached you booking will also be delivered in a no reply message with you booking and ticket confirmation.

Non-ticket elements of your purchase, including products and/or services (“Extras”) may be produced and fulfilled by the Event Organizer. The Event Organizer is responsible for the delivery and quality of Extras. We accept no responsibility or liability for the delivery or quality of any Extras, except to the extent that they are produced and/or fulfilled directly by us. If you have any questions or complaints regarding Extras, please contact the Event Organizer directly (or Contact Us and we can connect you with the Event Organizer).

We work hard to ensure our Marketplace is accurate and bug-free, but errors can happen. We are not responsible for any typographical or system errors within the inventory listed for sale. Examples of errors include, without limitation, incorrect ticket pricing, ability to order a ticket before its scheduled on-sale or presale date or before it was supposed to have been released for sale, or incorrectly processed refund.

If we discover an error while processing your order, we will inform you as soon as possible. We may cancel your order and issue a full refund, or we may give you the option of confirming your order with the correct information, for example, at the correct price (in which case we will credit or debit you as applicable). If we are unable to contact you to confirm your order, you agree that we may treat the order as canceled and issue you a full refund, without any further liability or communication. We have the right to cancel the ticket regardless of whether the error occurred because of human error or a malfunction of the Marketplace or other system. We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with Marketplace errors.

If you receive a refund that was processed in error or exceeds the original amount paid, we can recharge the original method of payment used at time of purchase.

It is your responsibility to check your Order Confirmation and tickets promptly upon receipt. Please Contact Us immediately if there is a mistake or error with your tickets, or if you don’t receive your tickets as ordered and/or as described in your Order Confirmation. Mistakes cannot always be rectified.

Opening acts, guests, or undercards (each an “Opening Act”) sometimes tour with headlining performers. We are not always made aware of Opening Acts or the length of their performances. 

Performers in multi-performer events (such as festivals), individual members of a band, actors or comedians in theatre performances, athletes on a sports team, supporting cast, team members, or guest speakers (each a “Participant”) and Opening Acts are subject to change or cancelation at any time without notice. No refund will be given due to a change in or cancellation of a Participant or Opening Act. 

Venue layout and seating maps are for guidance only, reflect the general layout of a venue, and are subject to change at any time. An alternative seat or area comparable (in our sole discretion) to that initially allocated to you or specified on the tickets may be provided. You are not eligible for a refund based on changes to a venue or seating map or if your seat or area changes as a result of changes to the venue or layout after purchase.

Tickets for accessible seating are reserved solely for fans with disabilities and their companions. Your tickets may be canceled if you abuse this policy.

Our Ticket Transfer service allows you to send your tickets and some Extras digitally to your friends or family or to a resale purchaser of your ticket. Extras, including merchandise, VIP package elements, and fan club memberships originally purchased or included with a ticket may not be transferable. Ticket Transfer is not available for all events. 

You should know and trust the individual you are transferring tickets to before you transfer them. Once a recipient has accepted a transfer, the transfer cannot be canceled or reversed. In contrast, an assigned ticket may be revoked by the assignor at any time prior to admission. If a ticket or Extra is transferred multiple times using Ticket Transfer, only the ticket or Extra from the most recent Ticket Transfer will be valid for entry; all previous barcodes will be canceled.

Only the original purchaser of a ticket is eligible for refunds or credits—not the recipient of a transfer. For canceled events, the original purchaser will receive any available refund or credit, and no action is needed from the recipient of the transferred tickets. For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser to enable the original purchaser to take advantage of any available refund and/or credit options. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request. 

We reserve the right to cancel transferred tickets at any time if we determine that they were obtained fraudulently or in violation of our Terms or Other Policies.

Event date, time, and location are subject to change. Occasionally, Event Organizers cancel or postpone events or reschedule or move events to a different date or materially different time or venue. We have no control over these changes. We are not liable for travel, accommodation, hospitality, or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.

If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures, once we have received the relevant information and authorization from the Event Organizer. For exact instructions for a specific event, please check the event information online and in your account (which will include the most current information on the status of the event) or Contact Us.

While we will make reasonable efforts to notify you regarding any changes as soon as we have the relevant information and authorization from the Event Organizers, we cannot guarantee that you will be informed of such changes; it is your responsibility to check (1) whether an event has been canceled, postponed, rescheduled, moved, or otherwise altered, and (2) the location, date, and time of any moved or rescheduled event.

Special note about tickets purchased for Major League Baseball games, the Masters, and the US Open Tennis Championships: All event refund, credit, and/or exchange policies for MLB games, the Masters, and the US Open Tennis Championships—including for canceled, postponed, rescheduled, or moved events—are subject to policies set by the Event Organizer, and are determined on an event-by-event basis by the Event Organizer.

1. Canceled Events

If an event is canceled, no action is required to obtain a refund; we will issue a refund (including for any additional Extras or upgrades, such as parking) to the original method of payment used at time of purchase after we receive funds from the Event Organizer. In some cases, the Event Organizer may give you the option to choose either a credit or a refund; if so, we’ll send you a notification explaining your options, and how (and when) to submit a request for a credit. 

If you resold your tickets for the canceled event through wefetes.com and you have been paid for them, your credit card on file will be charged to refund the buyer of your tickets and, if that charge is successful, you will then receive a refund for your original purchase (to the original method of payment used at the time of that purchase) once funds are received from the Event Organizer. No action is required for you to receive the refund. In some cases, the Event Organizer may give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how (and when) to submit a request for a credit.

2. Postponed, Rescheduled, or Moved Events

If an event is postponed, rescheduled, or moved, your ticket(s) (including any additional Extras or upgrades, such as parking) are still valid, and no further action is required. However, the Event Organizer may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer and may be subject to limitations set by the Event Organizer. If the Event Organizer approves refunds and/or credits, we’ll send you a notification explaining your options (including the date by which you must select an option), and you may submit a request for a refund or credit. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.

If you have sold your tickets for the postponed, rescheduled, or moved event through https://wefetes.com/ (i.e., you resold your tickets through one of those sites), your tickets will be returned to your account if: (1) the Event Organizer has authorized refunds, and (2) the buyer has requested a refund. If so, and if you’ve been paid for them, your credit card will be charged to refund the fan who purchased your tickets. If that charge is successful, or if you were not paid for the sale of your tickets, the tickets will be placed back on your account, and you may have the option to request a refund or credit, keep your tickets for the event, or, if available, repost your tickets for sale. Please note that any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer and may be subject to limitations set by the Event Organizer.

If you can’t attend a rescheduled event: If the Event Organizer has authorized refunds and you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund. If you don’t notify us that you are unable to attend within the applicable deadline, you will not be able to claim a refund.

16. No Refund Policy

All sales are final. Refunds are only available in limited circumstances, based on policies set by the Event Organizer and as set out in this Standard refund policy (https://wefetes.com/pages/refund-policy). Before buying tickets, carefully review your event and seat selection, and only order tickets if you are certain you want them. 

Non-Refundable Customer Fault 

If your event is eligible for refunds and funds have been received from the Event Organizer, here’s what will happen:

• We will issue a refund of the ticket price you paid, any additional Extras or upgrades (such as parking), and (typically) service fees.
• We will not refund expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts.
• If the Event Organizer offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make (i.e., refund or credit) will apply to your entire order and cannot be split between refund and credit.
• The refund will be processed to the original method of payment used at the time of purchase. We cannot issue a refund to a different method of payment (e.g., a different credit or debit card). 
• The timing of your refund will vary depending, for example, on when we receive funds from the Event Organizer, and whether we have your up-to-date payment information on file.
• Requests for a refund or credit are final and cannot be changed once initiated.